FAQ — Design Test
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Search the whole decision — product, quote, delivery, preparation, ownership or business.
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Each question shows its conclusion first. Open it only when you need the detail.
Product selection
How do I choose between a hot tub, swim spa and sauna?
Start with how you want to use the space.
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How do I choose between a hot tub, swim spa and sauna?
Start with how you want to use the space.
Choose a hot tub for warm-water immersion and massage, a swim spa for swimming and water-based movement, or a sauna for a dry-heat experience. Share the space, expected users, destination and intended use if you would like a model recommendation.
Get a recommendationProduct selection
How do I choose the right model or size?
Space, users, access and power all matter.
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How do I choose the right model or size?
Space, users, access and power all matter.
The best fit depends on the available footprint, number of users, intended activities, delivery route, local power and maintenance access. A photo or simple plan can make the first recommendation more useful.
Tell us about the spaceQuotes & orders
Are the prices shown online final?
They are a starting point, not the final delivered total.
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Are the prices shown online final?
They are a starting point, not the final delivered total.
Final pricing depends on the selected model, configuration, business terms, destination and freight scope. The confirmed amount is provided in a formal quotation and contract.
Request a quoteQuotes & orders
When must the order be paid in full?
The full balance must be cleared before shipment.
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When must the order be paid in full?
The full balance must be cleared before shipment.
Payment follows the terms in the formal contract. Regardless of the agreed trade term, the total product payment must be received before the order is released for shipment.
Ask about an orderDelivery
Can Valora ship worldwide?
Yes. Routes are checked for the actual destination.
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Can Valora ship worldwide?
Yes. Routes are checked for the actual destination.
Valora can arrange worldwide shipping. Door delivery is available for most countries. Remote countries or regions are checked with the freight partner before a route and price are confirmed.
Plan my deliveryDelivery
How is freight calculated?
It depends on the product, quantity, destination and trade term.
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How is freight calculated?
It depends on the product, quantity, destination and trade term.
The freight scope changes with the product, packed dimensions, quantity, destination, local services and agreed trade term. The quotation states what is included for the specific route.
Request a freight reviewDelivery
What should I check before unloading?
Inspect and document the packaging while it is still on the vehicle.
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What should I check before unloading?
Inspect and document the packaging while it is still on the vehicle.
Before unloading, inspect every side of the outer packaging and record any visible damage with clear photos and video. Keep the packaging and transport records. This evidence is important because damage after unloading is normally handled by the unloading or installation party.
Read the arrival checklistSite preparation
Does Valora provide local installation?
Local unloading and installation are arranged by the buyer.
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Does Valora provide local installation?
Local unloading and installation are arranged by the buyer.
Valora can provide product information, manuals, videos and remote guidance. The buyer arranges qualified local teams for unloading, moving, electrical work, construction, permits and final installation.
Review site readinessSite preparation
What electrical supply is required?
Use the specification for the exact model and destination.
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What electrical supply is required?
Use the specification for the exact model and destination.
Electrical requirements vary by product, configuration and market. Confirm the model-specific documents with Valora and have a qualified local electrician verify the final supply and installation.
Ask about a modelOwnership & support
What support is available after delivery?
Documentation and remote product guidance remain available.
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What support is available after delivery?
Documentation and remote product guidance remain available.
Support may include manuals, product information, video guidance and remote troubleshooting related to the confirmed order. Local labour and on-site electrical or construction work are arranged by the buyer.
Get order supportOwnership & support
What if the shipment arrives damaged?
Record the condition before unloading and keep all evidence.
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What if the shipment arrives damaged?
Record the condition before unloading and keep all evidence.
Photograph and film the packaging before unloading, note the condition with the carrier and keep all packaging. Transport damage is normally handled through the applicable insurance process, and Valora will assist with the supporting information.
Start an order questionDealers & projects
What is the MOQ?
The minimum order quantity is one set.
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What is the MOQ?
The minimum order quantity is one set.
MOQ starts at one set. Wholesale pricing is still confirmed case by case according to the product, configuration, destination and commercial requirements.
Start a business enquiryDealers & projects
What can be customized?
Simple branding and structural changes follow different paths.
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What can be customized?
Simple branding and structural changes follow different paths.
A 2D logo sticker is usually low cost and may be covered by Valora depending on the order. A dimensional logo, exterior change or structural modification requires a defined brief and cost review by the development team.
Share a customization briefDealers & projects
Which certification documents are available?
Many models have CE, CB, ETL or SAA documentation.
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Which certification documents are available?
Many models have CE, CB, ETL or SAA documentation.
Detailed reports can be provided for many models, including CE, CB, ETL and SAA documentation where applicable. The exact model and target market must be checked. Other certification requests can be discussed separately.
Check a model and marketChoose the next action, not a generic contact form.
Simple questions move quickly. Confirmed answers take the time they need.
Simple questions are usually answered within 24 hours. Quotes, freight, customization and technical checks may require input from the factory, freight or development teams. Final price, product, payment and order conditions follow the formal contract.